Know what needs attention this week
See scheduled tasks, treatment follow-ups, checklist progress and weather guidance together in Your Pool This Week.
CUSTOMER PRO
Your pool care, easier to keep up with.
Know what needs attention this week, follow a problem through, and keep your care records together. Customer Pro brings your tests, reminders, seasonal checklists and participating-store reports into one routine.
See exactly what Pro addsTry it before you join. Explore the sample workspace with no signup. Free test logging, guidance, history and manual calendar reminders remain available.
BUILT FOR THE WHOLE SEASON
Less remembering. Better records. One calmer routine.
Built for the everyday care of your pool or hot tub. One membership also covers up to 3 residential pools and 2 residential hot tubs, each with its own records. Commercial customer care belongs in Pool Store Pro.
Follow a problem through
Start a guided recovery record, save what changed, track completed steps and connect your next fresh test to the follow-up.
Get your weekly pool update
Review recorded activity, missing readings and upcoming care. Choose an optional weekly device notification in your care settings.
Leave a clear vacation handoff
Set travel dates, caretaker tasks and equipment notes. Household editors can record completions; you manage and revoke their access.
Keep seasonal care on track
Follow opening, closing, filter and hot-tub checklists with saved progress and completion dates. Full PDF guides remain separate purchases.
Keep everything together
Keep maintenance, chemical inventory, equipment models and service dates alongside your water care. Spend less time looking for the last filter cleaning or product you used.
Stay connected to your store
Receive future reviewed reports and ask questions after connecting with a participating Store Pro store. Both memberships and your approved pool connection are required.
Follow through after an addition
Record a supported treatment, track its waiting time, and save the next test. The recorded outcome connects what you added with the reading that followed.
Already a member? Keep Customer Pro close on your phone, tablet or computer.Setup instructions
SIMPLE BY DESIGN
Free tracks the test. Pro manages the follow-through.
Free covers basic water testing and tracking. Pro adds recurring care, detailed records and ongoing connections to participating stores.
FeatureFree Customer Pro
Your Pool This Week—Scheduled tasks, treatment follow-ups, care progress and weather in one place
Guided recovery plans—Saved issue, next steps, notes and fresh-retest follow-up
Weekly pool update—Recorded activity, missing readings and upcoming care; optional device alert
Vacation handoff—Dated caretaker tasks and completion records using household access
Member care checklists—Opening, closing, filter care and hot-tub routines with saved progress
Unlimited water tests and next-step guidanceIncludedIncluded
Safety guidance and supported chemical calculationsIncludedIncluded
Basic test history, trend chart and CSV exportIncludedIncluded
Care remindersManual calendar reminderRecurring schedules and completion tracking
Device notifications—Opt-in on eligible devices
Recorded additions and retest follow-through—Track additions, waiting time and saved retest outcomes
Chemical inventory and product costs—Track supplies; deduct compatible products when you record an addition
Equipment and maintenance records—Models, service dates, completed work and recorded costs
Season-long pattern alerts—Highlights recurring changes in saved tests
Care summaries to print or saveTest screen and CSVCare summary and recent test history
Family and caretaker accessFull log connection codeSeparate viewer or editor access; revoke when needed
Individual store reportView a shared report without joiningIncluded
Future reports from a connected store—Participating store and approved connection required
Ask a participating store and request pickup—Available when your connected store enables these services
My Pool Pass—Private profile QR for an authorized connected store
Residential profiles1 poolUp to 3 pools and 2 hot tubs
Dedicated hot-tub care—Supported products, profiles and maintenance
SWITCH WITHOUT STARTING OVER
See how Poolside Fix fits your routine.
Honest comparisons show where established apps are strong and where Customer Pro takes a clearer, safety-first approach.
THE IMPORTANT DETAILS
Customer Pro questions, answered.
Is Pro useful if I only have one pool?
Yes. Recurring care, treatment records, chemical inventory, equipment history and sharing are useful for one pool. Extra profile capacity is included, but it is not the main reason to upgrade.
Will the free app lose features?
No. Free keeps test logging, recommendations, safety guidance, basic history, charts, manual calendar reminders, the sharing code and CSV export. Pro adds recurring reminders, care records, insights and participating-store connections.
Does Pro replace a test kit?
No. Every plan starts with a reliable test and follows the test-kit instructions, product label, exact equipment manual, and qualified professional when needed.
How does Pro activate?
Start checkout from this page and use the same email at Payhip. After checkout, return here to open your workspace. If access is still pending, use the membership check on this page.
Can I start free now?
Yes. Use the Free Water Log for basic pool testing and tracking, or explore the sample Customer Pro workspace without signing up. A Customer Pro trial is separate and continues as a paid subscription after the trial unless canceled.
What does Customer Pro include?
Recurring care reminders, maintenance and equipment records, season-long insights, treatment and retest records, chemical inventory, sharing, and connections to participating stores. One membership covers up to 3 residential pools and 2 residential hot tubs, with unlimited tests for every profile and all Pro features. Monthly and annual billing provide identical access.
Does Hot Tub mode calculate chemical amounts?
Yes, for six supported HTH and Leisure Time products covering alkalinity, pH, calcium and routine oxidation. Select the exact product and matching label, confirm your spa manual and operating gallons, then save fresh readings and pre-addition checks. The plan gives one measured first addition and a retest interval. Sanitizer activation, tablet counts, stabilized chlorine and proprietary systems remain unsupported.
Can my pool store send results automatically?
Yes. If your store uses Pool Store Pro, scan its private connection QR code, sign in, and approve the matching pool or hot-tub profile once. Future reviewed tests, the store's plan, and a follow-up reminder arrive in Store reports. You can disconnect anytime. Both memberships must be active.
Can I use Customer Pro for clients?
No. Customer Pro is for personal household use. Contractors, service companies, and pool stores must use Pool Store Pro to test or track customer pools.
MAKE THE ROUTINE YOURS
Start my 14-day free trial See how Customer Pro fits your pool.
Explore a sample workspace, then start your 14-day trial when you are ready.
Try the sample pool or hot tub